INTELIGENCIA EMOCIONAL COMO AMORTIGUADOR DE ESTRÉS Y BURNOUT EN TRABAJO SOCIAL
Fecha
2020-11
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Jaén: Universidad de Jaén
Resumen
El síndrome de Burnout, caracterizado por la presencia de altos niveles de agotamiento
emocional y despersonalización, así como de una baja realización personal y eficacia,
surge como consecuencia de experimentar a lo largo del tiempo elevados niveles de estrés
derivados de los problemas que aparecen en el ámbito laboral. Todo ello conlleva a su vez
una serie de sentimientos y emociones negativas con respecto a la estima personal, el
trabajo, los compañeros/as de trabajo o la familia, dificultando así el rendimiento personal
y laboral de la persona que padece este síndrome. A través de una revisión bibliográfica,
este trabajo pretende abordar algunos de los aspectos más relevantes en relación con el
síndrome de Burnout y su implicación en la profesión de trabajo social. Asimismo,
también se aborda el constructo psicológico inteligencia emocional, discutiéndose su
potencial rol amortiguador ante el estrés y el Burnout en los profesionales del trabajo
social.
Burnout syndrome, characterized by the presence of high levels of emotional exhaustion and depersonalization, as well as low personal fulfillment and effectiveness, It arises as a consequence of experiencing high levels of stress over time derived from problems that appear in the workplace. All of this in turn leads to a series of negative feelings and emotions regarding personal esteem, work, co-workers or family, thus hindering the personal and work performance of the person suffering from this syndrome. Through a bibliographic review, this work aims to address some of the most relevant aspects in relation to the Burnout syndrome and its involvement in the social work profession. Likewise, the psychological construct emotional intelligence is also addressed, discussing its potential buffering role in the face of stress and burnout in social work professionals.
Burnout syndrome, characterized by the presence of high levels of emotional exhaustion and depersonalization, as well as low personal fulfillment and effectiveness, It arises as a consequence of experiencing high levels of stress over time derived from problems that appear in the workplace. All of this in turn leads to a series of negative feelings and emotions regarding personal esteem, work, co-workers or family, thus hindering the personal and work performance of the person suffering from this syndrome. Through a bibliographic review, this work aims to address some of the most relevant aspects in relation to the Burnout syndrome and its involvement in the social work profession. Likewise, the psychological construct emotional intelligence is also addressed, discussing its potential buffering role in the face of stress and burnout in social work professionals.