Inteligencia emocional grupal y compromiso organizacional afectivo como antecedentes del trabajo emocional
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2017-07-04
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Jaén: Universidad de Jaén
Resumen
El presente estudio analiza las posibles influencias del compromiso organizacional afectivo (COA) y la inteligencia emocional grupal (IEG) sobre los niveles del trabajo emocional (TE), específicamente en acción superficial y profunda. Concretamente se pretende analizar las relaciones entre los constructos y comprobar si la IEG explica un porcentaje de varianza adicional de los niveles de TE, más allá de lo explicado por el COA. Un total de 230 participantes, agrupados en 52 grupos de trabajo, completan medidas de autoinforme de los constructos analizados. Los resultados de este estudio encuentran correlaciones significativas entre los diferentes constructos estudiados y se encuentra que el porcentaje de varianza de trabajo emocional que es explicado por la IEG es de un 3% en la actuación profunda, mientras que en la actuación superficial es de un 13%, más allá de lo explicado por el COA. Se discuten las implicaciones en el ámbito laboral de estos resultados.
The present study analyzes the possible influences of affective commitment (AC) and group emotional intelligence (GEI) on levels of emotional labor (EL), specifically in surface and deep action. Specifically, it is intended to analyze the relationships between the constructs and to verify if the GEI explains a percentage of additional variance of the EL levels, beyond what is explained by the AC. A total of 230 participants, grouped in 52 working groups, complete self-report measures of the analyzed constructs. The results of this study find significant correlations between the different constructs studied and it is found that the percentage of variance of emotional work that is explained by the GEI is of 3% in the deep performance, whereas in the superficial performance is of 13 %, Beyond what is explained by the AC. The labor implications of these results are discussed.
The present study analyzes the possible influences of affective commitment (AC) and group emotional intelligence (GEI) on levels of emotional labor (EL), specifically in surface and deep action. Specifically, it is intended to analyze the relationships between the constructs and to verify if the GEI explains a percentage of additional variance of the EL levels, beyond what is explained by the AC. A total of 230 participants, grouped in 52 working groups, complete self-report measures of the analyzed constructs. The results of this study find significant correlations between the different constructs studied and it is found that the percentage of variance of emotional work that is explained by the GEI is of 3% in the deep performance, whereas in the superficial performance is of 13 %, Beyond what is explained by the AC. The labor implications of these results are discussed.