IMPLANTACIÓN DE LEAN MANAGEMENT EN LA UNIVERSIDAD: EVIDENCIA EMPIRICA Y APLICACIÓN A UN PROCESO DE GESTIÓN DE LA UNIVERSIDAD DE JAÉN
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2022-05-05
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Jaén: Universidad de Jaén
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[ES] Este Trabajo de Fin de Master (TFM) tiene como proposito proporcionar, por un lado, una visión general de la evidencia empírica sobre la implantación de lean management en el ámbito universitario y, por otro, aplicar lean management en un proceso de gestión concreto de la Universidad de Jaén.
Para atender la primera cuestión se utiliza la metodología de la Revisión Sistemática de la Literatura (RSL) para la identificación, selección y evaluación de la investigación publicada sobre esta cuestion. En total, se analizaron y sintetizaron un conjunto de 68 artículos deducidos de las bases de datos científicas más relevantes, incluyendo Web of Science y Scopus, desde 2003 a mayo de 2020. El análisis y evaluación de estos artículos permitió ofrecer una novedosa clasificación de la literatura en la cual se identifican cuatro líneas de investigación que resumen la evidencia empírica sobre la implantación de lean management en la Universidad: Lean aplicado en procesos de gestión académica; Lean aplicado en procesos de gestión administrativa; Factores que propician la implantación de Lean y Resultados conseguidos o buscados a través de Lean. Además, se plantean un conjunto de retos y oportunidades para investigaciones futuras sobre el tema.
Para atender el segundo propósito de este TFM se aplicó Lean Management a un proceso de gestión de la Universidad de Jaén. En concreto, al proceso denominado “Gestión de las Oportunidades de Financiación y de Solicitudes de Subvenciones, Ayudas e Incentivos (PC.07.111)”. Para ello, se realizó
un diagnóstico inicial del proceso, identificando el problema a resolver, así como los despilfarros o
actividades que no generan valor. A continuación, a partir de este análisis y la RSL realizada, se presentan propuestas de mejora a implementar en el proceso para eliminar o minimizar los despilfarros identificados. Por último, se presentan las conclusiones del trabajo.
[EN] The purpose of this Final Master's Project is to provide, on the one hand, an overview of the empirical evidence on the implementation of lean management in the university environment and, on the other hand, to apply lean management in a management process of the Jaen University. To address the first purpose the methodology of the Systematic Literature Review (SLR) is used to identify, select and evaluate the research published on this issue. In total, a set of 68 articles deduced from the most relevant scientific databases, including Web of Science and Scopus, were analyzed and synthesized from 2003 to May 2020. The analysis and evaluation of these articles allowed us to offer a novel classification of the literature in which four lines of research are identified that summarize the empirical evidence on the implementation of lean management at the University: Lean applied in academic management processes; Lean applied in administrative management processes; Factors that propitiate the implantation of Lean and Results obtained or searched through Lean. In addition, a set of challenges and opportunities for future research on the subject are presented. To attend the second purpose of this work, Lean Management was applied to a management process of the University of Jaén. Specifically, to the process called "Management of funding opportunities and applications for grants, aids and incentives (PC.07.111)". To do this, an initial diagnosis of the process was carried out, identifying the problem to be solved, as well as waste or activities that do not generate value. Next, based on this analysis and the SLR carried out, proposals for improvement to be implemented in the process are presented to eliminate or minimize the waste identified. Finally, the conclusions of the work are presented.
[EN] The purpose of this Final Master's Project is to provide, on the one hand, an overview of the empirical evidence on the implementation of lean management in the university environment and, on the other hand, to apply lean management in a management process of the Jaen University. To address the first purpose the methodology of the Systematic Literature Review (SLR) is used to identify, select and evaluate the research published on this issue. In total, a set of 68 articles deduced from the most relevant scientific databases, including Web of Science and Scopus, were analyzed and synthesized from 2003 to May 2020. The analysis and evaluation of these articles allowed us to offer a novel classification of the literature in which four lines of research are identified that summarize the empirical evidence on the implementation of lean management at the University: Lean applied in academic management processes; Lean applied in administrative management processes; Factors that propitiate the implantation of Lean and Results obtained or searched through Lean. In addition, a set of challenges and opportunities for future research on the subject are presented. To attend the second purpose of this work, Lean Management was applied to a management process of the University of Jaén. Specifically, to the process called "Management of funding opportunities and applications for grants, aids and incentives (PC.07.111)". To do this, an initial diagnosis of the process was carried out, identifying the problem to be solved, as well as waste or activities that do not generate value. Next, based on this analysis and the SLR carried out, proposals for improvement to be implemented in the process are presented to eliminate or minimize the waste identified. Finally, the conclusions of the work are presented.