Análisis de la mediación en el contexto laboral
Fecha
2020-01
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Jaén: Universidad de Jaén
Resumen
[ES] El TFG llevado a cabo consiste en la realización de una revisión bibliográfica sistemática sobre la mediación en el ámbito laboral. En primer lugar, se han estudiado las intervenciones y actuaciones de la mediación en ese ámbito. Posteriormente se ha profundizado sobre el concepto de mediación laboral. Una vez indagada esta parte, nos centramos primero en las distintas estrategias, tácticas y técnicas que se pueden seguir para conseguir una exitosa mediación, y segundo en los tipos de mediación, y beneficios y limitaciones que podemos encontrarnos en este tipo de mediación. Todo esto desde los diferentes puntos de vista de diversos autores. Así nos introducimos en la mediación laboral conociendo todo lo referente a esta forma de resolución de conflictos.
[EN] This dissertation is a systematic literature review on meditation in the workplace. This study starts with an investigation about the interventions and actions of mediation in this field. Subsequently, the concept of labor has been deeply and further developed. After this previous background, this study focuses, mainly, on the different strategies, tactics and techniques that can be followed to achieve a successful mediation. Moreover, its types, the benefits and limitations that may appear during this process were described. It must be mentioned that all this information has been taken from different authors. In sum, the present work allows to reflex about the concept of labor mediation and the better way to use it to solve conflicts.
[EN] This dissertation is a systematic literature review on meditation in the workplace. This study starts with an investigation about the interventions and actions of mediation in this field. Subsequently, the concept of labor has been deeply and further developed. After this previous background, this study focuses, mainly, on the different strategies, tactics and techniques that can be followed to achieve a successful mediation. Moreover, its types, the benefits and limitations that may appear during this process were described. It must be mentioned that all this information has been taken from different authors. In sum, the present work allows to reflex about the concept of labor mediation and the better way to use it to solve conflicts.