La protección del consumidor en el comercio electrónico
Fecha
2020-01
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Jaén: Universidad de Jaén
Resumen
[ES] Este proyecto está basado en la protección del consumidor en el comercio electrónico. El mismo engloba tanto aspectos teóricos como experimentales. Este tema concierne a los derechos que posee el consumidor en el comercio online, plazos que tiene el vendedor para entregar los pedidos, gastos, compras seguras y las clases de fraude que puede suponer en algunas ocasiones comprar online. Todos estos conceptos serán objeto de estudio en el marco teórico de este proyecto.
Una vez que se hayan analizado todos los conceptos teóricos se procederá a realizar una encuesta a los consumidores, con el objetivo de descubrir cuáles son sus conocimientos sobre el tema en cuestión. Posteriormente, dicha encuesta servirá como objeto de estudio para conocer tanto el conocimiento objetivo como el subjetivo de cada consumidor individualmente.
Finalmente, una vez que se obtengan todos los resultados e información necesaria se procederá a realizar unas conclusiones finales.
[EN] This project consist of do an deep research about the consumer protection in electronic commerce, a very important and fundamental issue today for all those consumers who make purchases through the internet. For this reason, it has been decided to capture in this project an exhaustive investigation on the subject in question in which both theoretical and experimental aspects will be included This project consist of do an deep research about the consumer protection in electronic commerce, a very important and fundamental issue today for all those consumers who make purchases through the internet. For this reason, it has been decided to capture in this project an exhaustive investigation on the subject in question in which both theoretical and experimental aspects will be included This topic contains consumer rights, deadlines, expenses, secure purchases and fraud class. These concepts will be studied in the theorico framework of this project Once these concepts have been studied, I will conduct a consumer survey to find out what knowledge they have on the subject. After I will study the objective and subjective knowledge of each consumer. Finally, when I have all the information, I will make the final conclusions.
[EN] This project consist of do an deep research about the consumer protection in electronic commerce, a very important and fundamental issue today for all those consumers who make purchases through the internet. For this reason, it has been decided to capture in this project an exhaustive investigation on the subject in question in which both theoretical and experimental aspects will be included This project consist of do an deep research about the consumer protection in electronic commerce, a very important and fundamental issue today for all those consumers who make purchases through the internet. For this reason, it has been decided to capture in this project an exhaustive investigation on the subject in question in which both theoretical and experimental aspects will be included This topic contains consumer rights, deadlines, expenses, secure purchases and fraud class. These concepts will be studied in the theorico framework of this project Once these concepts have been studied, I will conduct a consumer survey to find out what knowledge they have on the subject. After I will study the objective and subjective knowledge of each consumer. Finally, when I have all the information, I will make the final conclusions.